Every enterprise in the digital age has to be a global enterprise. And in particular, it needs to have an effective global delivery model to make progress on the ambitious technology and operations agenda, which most firms tend to have in the digital age. Enterprises can develop this global footprint either by partnering with service companies or by establishing their own dedicated technology and operations centres in emerging economies. Both these entities can be defined as Global Delivery Centre or GDC. While GDCs have existed for many years, their proposition and operating model needs to change significantly if they are to meet the new expectations of the digital age. Enterprises are facing the dual challenge of protecting their existing revenue streams while investing for future growth. This implies CIOs and COOs have to reduce costs while simultaneously increasing the velocity of transformation/innovation as well as addressing the skill gaps required for building cutting-edge capabilities. Only a global delivery model that taps in the large, high quality yet lower-cost talent pool in emerging economies like India and Eastern Europe can achieve these seemingly contradictory objectives.
Historically, GDCs have been seen as cost and execution centres. This needs to change and they have to become revenue and innovation centres. This is a fascinating opportunity for them. Enterprises that are able to make this transformation and leverage global delivery effectively stand to gain a competitive advantage in the digital age.
Curriculum
- 7 Sections
- 10 Lessons
- Lifetime
- Why Enterprises need a Global Delivery Model in the Digital Age
The global delivery model is crucial for success in the digital age. Enterprises are facing the dual challenge of protecting their existing revenue streams while investing for future growth. The global delivery model is essential for reducing costs while simultaneously increasing the velocity of transformation/ innovation as well as addressing the skill gaps in building world- class capabilities.
Key Takeaways
Key imperatives to win in the digital age
Actions to follow to solve the key challenges
How Global Delivery Model will solve these vital challenges?2 - Global Delivery Centres nearing a Tipping Point, and ready to step up
Many GDCs are uniquely positioned to be a strategic asset for enterprises by virtue of their scale and co-location of capabilities. Additionally, the GDCs’ leadership maturity can further accelerate value realization for enterprises.
Key Takeaways
How GDCs are creating opportunities for enterprises?1 - Global Delivery Centres can be Innovation and Revenue Centres
Today, best-in-class GDCs are delivering substantial value-added benefits by being both innovation and revenue centres. On the one hand, they are becoming centres for change/continuous improvement for enterprises, and on the other, they are moving up the value chain in existing services. ‘Cost+talent+domain expertise’ is the success recipe for GDCs in the digital age.
Key Takeaways
Six principles to move GDCs up the value chain, driving end-customer and revenue-centric value addition2 - Realizing Full Potential of Global Delivery Centres requires changes in Organization Approaches
Despite the opportunities on the horizon, many GDCs have not realized their full potential. Enterprises must rethink their strategy to maximize value from their GDCs. These include structural and mindset changes with respect to the operating model, enhancing CXO-level engagement and bringing in entrepreneurial leadership at the GDC.
Key Takeaways
Changes in GDC approach
Changes in the global enterprise1 - Evolution of Global Delivery Centres and the new ask of GDC leaders
The call to action for GDCs is to move from execution to leadership. This is the need of the hour so that GDCs and global enterprises can realize their opportunities in full. To make this move happen, the critical need is to develop a new generation of leaders who will be torchbearers at the GDCs on their journey from execution to leadership. Learn about the four critical shifts that are required to make this happen.
Key Takeaways
Six key aspects to the growing maturity of GDCs
Four critical skill sets of GDC leaders
Four shifts that GDC leaders need to make
Developing a global mindset3 - How to Build a world-class Knowledge Centre
Proprietary knowledge is a key requirement in the digital age for an enterprise’s long-term sustainable competitive advantage. A knowledge centre can become a source of innovation, transforming the core proposition and service model for large global firms. Get leadership perspective of the journey and learn about the key building blocks necessary for a knowledge centre.
Key Takeaways
Nine steps to building a Knowledge Centre - A practical approach1 - Quiz1