The global delivery model is crucial for success in the digital age. Enterprises are facing the dual challenge of protecting their existing revenue streams while investing for future growth. The global delivery model is essential for reducing costs while simultaneously increasing the velocity of transformation/ innovation as well as addressing the skill gaps in building world- class capabilities.

Key Takeaways
Key imperatives to win in the digital age
Actions to follow to solve the key challenges
How Global Delivery Model will solve these vital challenges?

Today, best-in-class GDCs are delivering substantial value-added benefits by being both innovation and revenue centres. On the one hand, they are becoming centres for change/continuous improvement for enterprises, and on the other, they are moving up the value chain in existing services. ‘Cost+talent+domain expertise’ is the success recipe for GDCs in the digital age.

Key Takeaways
Six principles to move GDCs up the value chain, driving end-customer and revenue-centric value addition

Despite the opportunities on the horizon, many GDCs have not realized their full potential. Enterprises must rethink their strategy to maximize value from their GDCs. These include structural and mindset changes with respect to the operating model, enhancing CXO-level engagement and bringing in entrepreneurial leadership at the GDC.

Key Takeaways
Changes in GDC approach
Changes in the global enterprise

The call to action for GDCs is to move from execution to leadership. This is the need of the hour so that GDCs and global enterprises can realize their opportunities in full. To make this move happen, the critical need is to develop a new generation of leaders who will be torchbearers at the GDCs on their journey from execution to leadership. Learn about the four critical shifts that are required to make this happen.

Key Takeaways
Six key aspects to the growing maturity of GDCs
Four critical skill sets of GDC leaders
Four shifts that GDC leaders need to make
Developing a global mindset

Proprietary knowledge is a key requirement in the digital age for an enterprise’s long-term sustainable competitive advantage. A knowledge centre can become a source of innovation, transforming the core proposition and service model for large global firms. Get leadership perspective of the journey and learn about the key building blocks necessary for a knowledge centre.

Key Takeaways
Nine steps to building a Knowledge Centre - A practical approach